Dental practice consulting, side by side with your team.

Briteway reviews how your office runs, gives you a written plan, then works with your team to put it in place. We bring more than ten years of experience in dental practice management and consulting to practices in Ontario.

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How we work with a dental practice

Every engagement follows the same five steps, whichever service you start with.

  1. Complimentary consultation

    Tell us what is happening in your practice. The first conversation is free.

  2. Practice review

    A detailed review of your office to understand its strengths and pinpoint what needs attention.

  3. Written report

    A clear report outlining the challenges we observed.

  4. Solution plan

    Clear priorities and next steps, shaped around your situation and your team’s capabilities.

  5. Work alongside your team

    On-site visits and hands-on support while the plan is put in place.

What stays the same in every engagement

  • Your practice, not a template

    Every plan starts with a review of your office and is written for your situation.

  • Your team does it with us

    We build on the people you already have and work side by side with them.

  • Everything in writing

    You receive a report, a solution plan, and the systems and documents behind them.

  • Follow-through is tracked

    New processes come with a way to check they are still being used.

Services for dental practices

Every engagement is shaped around your practice and the people already on your team.

Practice consulting

A consulting program that helps your team reach its monthly targets.

More about practice consulting

What is included

  • Clear office systems for every position
  • A way to track follow-through on new processes
  • Rewards for strong performance and steady progress
  • A structure for reviewing results in every role, including administrative and leadership positions
  • Advertising and marketing plans to bring in new patients
  • Stronger patient retention
  • Regular team meetings and morning huddles
  • A referral program and an employee support plan to reduce staff turnover
Who it is for, how it works and what to expect

Who it is for

  • Owners who spend clinical days solving front-office problems
  • Practices that keep missing their monthly targets
  • Offices where the routine changes depending on who is working
  • Teams that are losing good staff

How it works

We start by reviewing how each position works today. You receive a report and a solution plan. Then we set up the systems, meetings and tracking with your team.

What to expect

  • A written system for every position
  • Monthly targets the whole team can see
  • Team meetings and morning huddles on a regular schedule
  • A clear view of how each role is performing

Team training

Training plans built around what your staff need. We work side by side with your team so they gain practical skills and confidence with patients.

More about team training

What is included

  • Dental reception
  • Telephone etiquette
  • Continuing care and recall management
  • Treatment coordination and case management
  • New patient welcome process
  • Customer service with a “WOW” approach
  • Patient relations and retention
  • Dental assisting
  • Office management
  • Leadership and executive skills
  • DISC personality models
  • Sales skills
  • Time management and conflict resolution
  • Change management
Who it is for, how it works and what to expect

Who it is for

  • Front-desk staff who learned the job as they went
  • New hires who need to get up to speed
  • Treatment coordinators who present care to patients
  • Staff stepping into a leadership role

How it works

We look at what your staff need and build a training plan around it. Sessions are delivered side by side with your team, and topics can be taken one at a time or combined.

What to expect

  • Staff who know what is expected at each step with a patient
  • Consistent phone calls and new patient welcomes
  • Recall and follow-up handled on a regular schedule
  • Practical skills and more confidence with patients

Management services

For owners who want stronger managers, or ongoing help from an outside team.

More about management services

What is included

  • Training and developing your leaders
  • Regular on-site visits for in-person guidance
  • Open access to help for your whole team
  • Help with urgent issues
  • Welcoming new staff members
  • Reviews of how your operations are running
Who it is for, how it works and what to expect

Who it is for

  • Owners who would rather hand management to an outside team
  • Managers who want training and support in the role
  • Offices bringing new staff members on board
  • Practices facing an urgent issue

How it works

We agree on which management responsibilities we take on. From there we visit your office regularly, stay available to your whole team, and review how operations are running.

What to expect

  • Managers who are trained and keep developing
  • Someone to turn to when an urgent issue comes up
  • A proper welcome for new staff
  • Regular reviews of how the office is running

IPAC compliance

Infection prevention and control (IPAC): help meeting the required standards for patient and staff protection, and staying ready for an audit.

More about IPAC compliance

What is included

  • On-site review with a report on gaps, strengths and areas needing attention
  • An action plan built with your IPAC Officer and Health & Safety Representative
  • Manuals and required documents prepared for your office
  • In-person training sessions with participation certificates
  • A yearly program with a fresh review and updated training
Who it is for, how it works and what to expect

Who it is for

  • Offices that want an outside check before an audit
  • IPAC Officers and Health & Safety Representatives who want support
  • Teams that need current manuals and documents
  • Staff who need IPAC training with certificates

How it works

We review your office on site and report on gaps, strengths and areas needing attention. We then build an action plan with your IPAC Officer and Health & Safety Representative, prepare your documents and train your team in person.

What to expect

  • A clear list of what needs attention
  • Manuals and required documents for your office
  • Trained staff, each with a participation certificate
  • A fresh review and updated training every year

New practice setup

Support through each stage of opening a dental office, from the first idea to opening day.

More about new practice setup

What is included

  • A clear operational plan for every aspect of the practice
  • Help with planning, organization and implementation
  • Consistent support for new clinic owners at every stage
Who it is for, how it works and what to expect

Who it is for

  • Dentists planning their first office
  • New clinic owners who want the operations side handled
  • Owners close to opening who still need systems in place

How it works

We prepare an operational plan that covers every aspect of the practice. Then we help with planning, organization and implementation at each stage, through to opening day.

What to expect

  • An operational plan to work from
  • Support at every stage, not only at the start
  • More of your time for your own goals while we handle the practical details

Business development

Support when the business side of the practice is changing.

More about business development

What is included

  • Accounts receivable management
  • Change management support
  • Due diligence
  • Acquisition planning
Who it is for, how it works and what to expect

Who it is for

  • Owners with accounts receivable to bring under control
  • Dentists looking at buying a practice
  • Practices going through a major change

How it works

Tell us what is changing. We scope the work with you, whether that is accounts receivable, due diligence on a practice, or planning an acquisition.

What to expect

  • A defined scope before any work starts
  • Support for your team through the change
  • One point of contact from start to finish

Virtual learning courses

Four online courses for dental teams and for people building a career in dental administration.

  • Begin Your Career in Dental Administration

    For people who are new to dental offices and want to work at the front desk.

  • Advance Your Career in Dental Office Management

    For administrators and managers who are ready to take on more responsibility.

  • IPAC Compliance for Dental Offices

    For the staff responsible for infection prevention and control in the office.

  • Communication & Case Acceptance Boot Camp

    For dentists and treatment coordinators who present treatment to patients.

All four courses are taught online. For dates and fees, write to us at info [at] britewayconsulting [dot] ca.

Najia

Founder, Briteway Consulting

Najia has spent more than ten years helping dental practices strengthen their operations and improve team performance. She works with both new and experienced dentists, and with the clinicians and support staff around them.

She combines formal training with extensive hands-on experience, which gives her a practical and informed approach to supporting dental teams.

Experience
More than ten years in dental practice management and consulting
Ongoing education
Practice sales, treatment coordination, leadership and IPAC compliance
Works with
New and experienced dentists, managers and support staff

Questions dental practices ask

Is the first consultation really free?

Yes. The first conversation is complimentary. It is a chance to describe your practice and see how we could help.

Do you come to our office?

Yes. We work with dental practices in Ontario. Practice reviews, IPAC reviews and IPAC training are done on site, and management services include regular on-site visits.

What do we receive after a practice review?

A clear report on the challenges we observed, and a solution plan to improve efficiency and profitability.

We are opening a new practice. When should we get in touch?

As early as you like. We support new owners from the first idea through to opening day.

How does the yearly IPAC program work?

Each year we carry out a fresh review of your office and update your team’s training, so the practice stays ready for an audit.

Can training be tailored to our staff?

Yes. Training plans are shaped around the needs of your staff, and we work side by side with them.

Start with a complimentary consultation

Tell us a little about your practice and what you want to change. We will reply to arrange a time to talk. There is no cost and no commitment.

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What the first conversation covers

  • What is happening in your practice and what you want to change
  • Which service fits, and what a practice review would involve
  • Your questions about how we work